The term “we”/ “us” / “our” used in this document refer to Droom and "you" / "your" / "yourself" refer to the users, who visit or access or use or avail any service (collectively “usage”).
1. COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are mandatory/ required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include, but is not limited to, the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
By using the Website or the Services, you consent to collection, storage,and use of the personal information you provide (including any changesthereto as provided by you or your representatives, nominees, assigns) forany of the services that we offer. Users of the Website agree andacknowledge that they are being made fully aware by the Website / Droomabout the manner and the purposes for which, the information so shared/disclosed by them will be used.
You / User hereby expressly agree and consent that by using this Websiteand by entering your personal details as required, You / User are providingYour unconditional consent in favour of Droom its owner, licensee,affiliates, subsidiaries, group companies (as applicable) and theirrespective officers, directors, agents, and employees in terms ofElectronic Transactions Act, 2001 and other applicable laws of Thailandrelating to protection of confidential and private data or information asthe case may be or any other law for the time being in force in Thailand totransfer your personal data to a place outside Thailand for the purposes ofperformance of the services provided through this Website.
A "cookie" is a small piece of information stored by a Web server on a Webbrowser so it can be later read back from that browser. The acceptance ofcookies is not a requirement for visiting the Website. However, we wouldlike to point out that some functionality on the Website and ordering isonly possible with the activation of cookies. Cookies are tiny text fileswhich identify your computer to our server as a unique user when you visitcertain pages on the Website and they are stored by your Internet browseron your computer's hard drive. Usually, cookies contain two pieces ofinformation: a site name and a unique user ID. Cookies cannot be used aloneto identify you, although they may be used to identify your IP address. Weuse data collection devices such as "cookies" on certain pages of theWebsite to help analyse our web page flow, measure promotionaleffectiveness, and promote trust and safety.
If you choose to buy/ transact on the Website, we collect information aboutyour buying/ transaction behaviour. When you transact with us, we collectsome additional information, such as a billing address, a credit/ debitcard number and a credit / debit card expiration date and/ or other paymentinstrument details and tracking information from cheques or money orders.
If you choose to leave feedback, we will collect that information youprovide to us. We retain this information as necessary to resolve disputes,provide customer support and troubleshoot problems as permitted byapplicable laws.
If you send us personal correspondence, such as emails or letters, or ifother users or third parties send us correspondence about your activitiesor postings on the Website, we may collect such information into a filespecific to you. We collect personally identifiable information (emailaddress, name, phone number, credit card / debit card / other paymentinstrument details, etc.) from you when you set up a free account with us.While you can browse some sections of our Website without being aregistered member, certain activities (such as placing an order) do requireregistration. We do use your contact information to send you offers basedon your previous orders and your interests.
We will only keep your information for as long as we are either required toby law or as is relevant for the purposes for which it was collected.
2. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use personal information to provide the services you request. To theextent we use your personal information to market to you, we will provideyou the ability to opt-out of such uses. We use your personal informationto resolve disputes; troubleshoot problems; help promote a safe service;collect money; measure consumer interest in our products and services,inform you about online and offline offers, products, services, andupdates; customize your experience; detect and protect us against error,fraud and other criminal activity; enforce our terms and conditions; and asotherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, wecollect and analyse demographic and profile data about our users' activityon our Website.
We identify and use your IP address to help diagnose problems with ourserver, and to administer our Website. Your IP address is also used to helpidentify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. Thesesurveys may ask you for contact information and demographic information(like zip code, age, or income level). We use this data to tailor and/ orrate your experience at our Website, providing you with content that wethink you might be interested in and to display content according to yourpreferences.
3. SHARING OF PERSONAL INFORMATION
We may share personal information with our other corporate entities andaffiliates to help detect and prevent identity theft, fraud and otherpotentially illegal acts; correlate related or multiple accounts to preventabuse of our services; and to facilitate joint or co-branded services thatyou request where such services are provided by more than one corporateentity. Those entities and affiliates may not market to you as a result ofsuch sharing unless you explicitly opt-in.
We further clarify that by using our Website and / or Services available onthe Website, we may utilize/disclose the details shared by our users,without prejudice to any of their rights, for commercial or non-commercialpurpose which we in our sole discretion consider necessary for our businesspurposes or otherwise. Further, the comments and photographs of Our Usersmay be publicized as testimonials for promotion of the Website and/ or theServices.
Notwithstanding the Personal Data provided to us will generally be keptconfidential, you hereby consent and authorize us to disclose your PersonalData to the following parties in Thailand and/or overseas:
any company under the Droom companies including those establishedin the future;
our business partners and affiliates that provide related productsor services in connection with our business;
our lawyers, consultants, debt collection agencies,credit-reporting agencies, accountants, auditors or other financialor professional advisers and service providers;
our third party product or service providers or sub-contractors aswe may deem necessary;
statutory authorities, industry regulators and government agencies;and
any party to whom we are required to do so under law or in responseto any competent or government agency.
Kindly be informed that if required for any of the foregoing Purposes, yourPersonal Data may be transferred and/or disclosed to any party within oroutside Thailand including but not limited to companies within the DroomGroup including the respective licensees, agents, business partners and/orservice providers and under confidentiality and security conditions.
Please be aware that:
Droom’s databases are stored on servers and storage devices locatedin Malaysia, Singapore, and various other parts of the world.
Your information (including Personal Data) may be transferred to,stored, used and processed in these locations for processing andstorage.
These locations may not guarantee the same level of protection forPersonal Data as the locality or country in which you reside. Byusing the Sites, you expressly agree to the processing, Droom forthe purposes identified herein, and you consent to the transfer ofsuch information outside of your country.
By your use of the Orange book value website and services providedthereunder, you understand and consent to the transfer of your PersonalData out of Thailand as described herein.
4. LINKS TO OTHER SITES
5. SECURITY PRECAUTIONS
Our Website has stringent security measures in place to protect the loss,misuse, and alteration of the information under our control. Whenever youchange or access your account information, we offer the use of a secureserver. Once your information is in our possession we adhere to strictsecurity guidelines, protecting it against unauthorized access.
7. ADVERTISEMENTS ON THE WEBSITE
We use third-party advertising companies to serve ads when you visit ourWebsite. These companies may use information (not including your name,address, email address, or telephone number) about your visits to this andother websites in order to provide advertisements about goods and servicesof interest to you.
8. YOUR CONSENT
9. GRIEVANCE OFFICER
In case you have any grievances about the use of this Website / any of thepolicies for use / availing the services on the Website, you may contactthe grievance officer appointed by us. The name and contact details of theGrievance Officer are provided below:
Droom Thailand Ltd